Business Support Clerk

Position: Full-time Business Support Clerk 
Primary Work Location: St. Michael’s Parish Office - 511 Cheapside, London, ON
Hours of work 35 hours per week. 8:00AM - 3:30PM Monday to Friday. Some evenings and weekends required.
Compensation: Expected salary range: $23.00 - $27.00 per hour. Placement within this range is commensurate with relevant industry experience, qualifications (education, skills) and/or professional designations. This position is eligible for participation in the lay staff benefits plan and pension program.
Posting Date: June 5, 2026
Closing Date: June 19, 2026
Vacancy: Current - immediate start date available 

Position Summary:
Reporting to the Business Manager, the Business Support Clerk is responsible for professionally and courteously greeting all who contact the office, either in person, by phone or email. This position is responsible for completing administrative based functions such as ensuring accurate and timely data entry, producing sacramental certificates, records maintenance, and calendar bookings. The Business Support Clerk serves as the primary point of contact for the London North Central Catholic Family of Parishes.   

Summary of Duties:

• Provide courteous, professional front-line reception services to parishioners, vendors, and visitors in person, by telephone, and via email.
• Provide administrative support to the parishes, including answering inquiries, directing calls, and responding to general questions regarding parish programs, services, and sacramental preparation.
• Direct inquiries for sacraments (Baptism, Reconciliation, First Communion, Confirmation, Marriage, and Anointing of the Sick) to appropriate clergy, staff, or volunteers.
• Prepare sacramental certificates for baptisms, first communions, confirmation, and marriages, and other documentation as needed.
• Maintain and update parish registries and records, including baptisms, first communions, confirmations, marriages, and deaths, ensuring accuracy within the parish database (e.g., DDMS). Maintain an organized and confidential filing system for all records and documentation.
• Receive, record, and manage Mass intentions and associated stipends, and prepare weekly listings and related financial information for the Bookkeeper and Business Manager
• Monitor and respond to voicemail, and emails; ensure timely and appropriate follow-up.
• Coordinate schedules, appointments, meetings, and travel arrangements for clergy as required.
• Manage calendars, room bookings, and meeting space reservations for staff and parish groups.
• Review and replenish stock of office supplies as needed.
• Coordinate with custodial staff regarding event setup and takedown for parish functions, liturgies, and hall rentals.
• Receive, sort, and distribute mail and deliveries; prepare outgoing mail and parcels.
• Assist with funeral bookings and support service coordination, including communication with funeral homes, musicians, altar servers, and luncheon providers.
• Perform other duties of a similar nature as required.

 
Qualifications and Requirements:

• College diploma in Office Administration, Business, or a related and applicable field of study, or a minimum of 1–2 years of relevant experience in a professional office environment.
• Proven ability to maintain strict confidentiality when handling highly sensitive and personal information.
• Proficiency in Microsoft Office 365 applications is necessary, including Word, Excel, PowerPoint, Outlook, and SharePoint; experience with Canva and/or Publisher and the ability to perform mail merges is an asset.
• Experience with the Diocesan Data Management System (DDMS) is an asset; training will be provided.
• Excellent interpersonal, organizational, and written and verbal communication skills, with a strong attention to detail and accuracy.
• Collaborative, supportive, and flexible team player with a high degree of initiative and the ability to manage multiple tasks and priorities effectively.
• Resourceful self-starter with strong problem-solving skills and a demonstrated ability to produce high-quality work in a timely manner.
• Friendly, welcoming, and professional demeanor, with strong customer service skills and the ability to interact respectfully with a diverse community.
• Full Class “G” Driver’s License and access to a reliable vehicle.
• Professional representative of the Diocese of London at all times with an understanding of and desire to support and promote the mission of the Diocese of London.

A police record check as deemed suitable by the Diocese of London will be required of the successful candidate.
 
Please note: All new staff are required to complete on-line mandatory new hire orientation and training available in English or French. Basic computer and reading proficiency to successfully complete this education is required.

Please submit your resume along with a cover letter outlining your relevant experiences and skills to the attention of Michael Wojtak, Business Manager at [email protected].  Please refer to the job title in the subject line of your email.
 
We thank all who apply to this position for their interest, however, only those selected for an interview will be contacted. 
 
The Diocese of London is an equal opportunity employer, and we value the importance of diversity and dignity in the workplace. In keeping with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we are committed to providing suitable accommodation throughout the recruitment process.  If you are contacted for an interview and require accommodation to participate in the recruitment and selection processes, please make your needs known at that time.