Office Receptionist

Position: Office Receptionist 
Work Location: St. Peter’s Cemetery and Holy Family Mausoleum – 806 Victoria Street, London, ON   
Position Type: Temporary Full Time (37.5 hours per week)
Term: 6 Month Temporary Contract – Leave Replacement
Bargaining Unit: LiUNA Local 1059
Compensation:$21.25 per hour, in accordance with the collective agreement. Vacation pay will be paid at 4%.
Posting Date: May 29, 2026
 Closing Date: June 5, 2026
Start Date: Immediate start available
 
POSITION SUMMARY
Reporting to the General Manager and Assistant General Manager, the Office Receptionist serves as the first point of contact for visitors and callers to St. Peter’s Cemetery and Holy Family Mausoleum. This position provides professional reception and administrative support while delivering exceptional customer service to families, funeral service providers, monument dealers, and the public with compassion, tact, and professionalism.
 
SUMMARY OF DUTIES:

• Greet all visitors and customers at reception
• Respond to telephone calls, direct calls and handle inquiries as required
• Complete administrative duties in support of activities associated with burials, entombments, inurnments and cremations 
• Accept and process payments on accounts 
• Organize existing filing system
• Accurately maintain all lot, crypt and niche inventories
• Accurately maintain the work order system and distribute duty day calls as per standard practices
• Oversee and process inbound and outbound mail
• Undertake all activities related to ordering and selling of winter wreaths, real flowers and/or other products and services as directed by the General Manager & Assistant Manager 
• Assist with and ensure all updates and maintenance of accurate records related to the Sales Leads/Mail Module on the cemetery software system, including lot information and next of kin data 
• Update manual lot maps as required
• Track funeral and burial information related to all funeral services provided in the market area and produce reports as required
• Complete all reports related to sales, burials, cash receipts, outside monument dealers, vaults, etc. as requested by the General Manager & Assistant Manager
• Back up other sales support activities as required 
• Other duties of a similar nature as assigned by the General Manager & Assistant Manager

 
 
QUALIFICATIONS AND REQUIREMENTS:

• Post-Secondary diploma in office administration or equivalent experience 
• Three years experience in a related field involving administrative and/or sales support in a computerized environment and direct contact with the public
• Expertise in computer programs including Microsoft Word, Excel, Office 365 and other data management software programs
• Ability to develop and generate various information reports as required
• Excellent and professional interpersonal skills both verb and written.  Proficient and tactful in managing communications with people in emotionally changed situations. Pleasant and practiced telephone manner.
• Self-starter with strong initiative.  Able to function as part of a team as well as on own.
• Proven ability to maintain organization in day-to-day systems and procedures.

 
A police record check as deemed suitable by the Diocese of London will be required of the successful candidate. 

Please note: All new staff are required to complete on-line mandatory training available in English or French. Basic computer and reading proficiency to successfully complete this education is required.  
 
Please submit your resume along with a cover letter outlining your relevant experiences and skills to email to: 
 
Rosario Muscedere, General Manager [email protected]. Reference the job title in the subject line of your email.

We thank all who apply to this position for their interest, however, only those selected for an interview will be contacted.
 
The Diocese of London is an equal opportunity employer, and we value the importance of diversity and dignity in the workplace. In keeping with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we are committed to providing suitable accommodation throughout the recruitment process. If you are contacted for an interview and require accommodation to participate in the recruitment and selection processes, please make your needs known at that time.